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Custom Orders
Custom Orders: All custom orders can only be cancelled if they have not been
already sewn or shipped. The fee for custom ordering is $1.50 per 1000 stitches
for Alpha or Numeric lettering, plus the cost of the item (s) selected in which
to do the embroidery on, and the current shipping charges. Larger designs
require additional charge of $5.00 for a set up fee. Depending on the amount of
embroidery involved, all items will be shipped within 7-10 business days after
the order is received. You must understand that all custom orders are done by
machine embroidery method and do require planning and placement, which takes
time. All items are sewn with either, Hemmingworth, Madeira, or Sulky threads. I
generally use a rayon thread unless it is an item that is frequently laundered
(such as towels) then a suitable Polyester thread will be used instead. Be aware
that all embroidered items cannot be washed with chlorine bleach, only a
colorfast bleach is recommended. All designs used were obtained legally and is
copy write specific. All custom orders will be held on file for duplication if
necessary. Please state which color you would like on any alpha or numeric
lettering. (ex: blue, black, red)
If for any reason that we feel that the chosen design cannot be embroidered
properly, or will hurt our machines, we will contact you to inform you and give
you the opportunity of either a refund, or choosing another similar design.
All custom orders must be accompanied with a telephone number, physical address
in which to ship, and name. As well as the design choice, item choice, and how
many you wish to have done. No custom orders will be done without the above
information. We do not ship to Post Office boxes.
We have a 100% customer satisfaction guarantee, so if you feel your order is not
what you expected please contact us first so we may have the opportunity to
restore your confidence and make your shopping experience with us a pleasurable
one. We want you to feel comfortable in recommending our site to others. We want
all of our customers to be 100% satisfied with each and every item they receive.
Simply return the order to us in original condition within 30 days of the ship
date, we will gladly return the purchase price of the item less a 15% fee for
re-stocking. When we receive the order back we will then issue either a refund,
store credit, or even exchange. Postage for returning cancelled orders is
non-refundable.
If a shipment is returned to us because the address you provided is
undeliverable, you will be responsible for the cost of shipping the item to the
correct address. We will contact you to obtain the correct address and approval
of the extra shipping costs. If you so choose to not have the order delivered
again, then we will refund the purchase price, less a 15% re-stocking fee. If a
shipment is returned to us because you refuse delivery for any reason, then we
will issue a refund for the purchase price less a 15% re-stocking fee.
If you wish to cancel an order, please e-mail us or call us as soon as possible,
once an order has shipped we are sorry but we cannot refund postage charges.
If you have any questions about your custom order please contact us at:
customerservice@Poppinbobbin.com or call us at 813-634-1034
We love to hear from our customers, so please feel free to comment on any area
of the website, both good and bad. That is how we improve the site so that it is
everything you want and need it to be!
The Chief Popper
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